Privacy Policy

ServSmart Translation Services L.L.C

This Privacy Policy explains how ServSmart Translation Services L.L.C (“ServSmart”, “we”, “us” or “our”) collects, uses, stores and protects personal data in connection with the “ServSmart Translate” mobile application, our website and any related online services (together, the “Services”). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Nothing in this Privacy Policy is intended to override mandatory provisions of applicable data protection laws.

1. Data Controller

The entity responsible for the processing of your personal data is:
ServSmart Translation Services L.L.C
Doha, Qatar
Email: support@servsmart-qa.com

If you have any questions about this Privacy Policy or how we process your data, you may contact us at the email above.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data collected from clients, users of our app and website, suppliers, and business contacts when providing translation, localization, and related language services. It covers data collected through our mobile app, website, email, and electronic communications.

This Privacy Policy does not apply to third-party websites or services linked from our Services.

3. Categories of Personal Data We Process

Depending on how you interact with us, we may process:

Identification Data: name, company, email, phone, billing details.
Account Data: username, login credentials, preferences.
Document Data: content of documents you upload for translation, including metadata.
Payment Data: transaction information. Card data is processed securely by MontyPay.
Technical Data: IP address, device details, app version, logs, diagnostic information.
Supplier & Translator Data: CVs, experience, references, contractual details.

4. Purposes of Processing

We process personal data for:

Providing translation and localization services.
Managing client accounts, quotations, invoices, and support.
Operating and improving our app and website.
Ensuring confidentiality, security, and fraud prevention.
Complying with legal and regulatory obligations.
Professional communication, where legally permitted.

5. Use of AI-Assisted and Automated Tools

ServSmart may use AI-assisted tools to support translation processes. We do not allow public AI platforms to use your documents for training. Any third-party tools involved are subject to confidentiality and data-protection obligations.

6. Confidentiality of Documents and Content

All documents and content you provide are treated as confidential. Access is limited to authorized personnel and trusted partners who are bound by confidentiality agreements.

7. Legal Bases for Data Processing

We process your personal data based on:

Contract necessity
Legal obligations
Legitimate interests
Consent (where required)

8. Data Sharing and Recipients

We do not sell or rent personal data. We may share data with:

Translators, reviewers, and language professionals.
IT and hosting providers.
MontyPay for secure payments.
Auditors or legal advisers.

We may disclose data where required by law or necessary to defend legal claims.

9. International Transfers

Your data may be processed in other countries where our partners operate. We ensure appropriate safeguards and professional confidentiality standards.

10. Data Retention

We retain personal data only as long as needed for its purpose or required by law. Documents are normally retained for a limited period unless deletion is requested.

11. Information Security

We implement technical and organisational security measures including encryption, access controls, logging, and monitoring. No system is fully secure, so you should keep your account credentials safe.

12. Your Rights

Depending on applicable law, you may have the right to:

Access your personal data.
Rectify inaccurate data.
Request deletion of your data.
Restrict processing.
Object to processing, including direct marketing.

To exercise these rights, contact us at the address in Section 15.

13. Cookies and Similar Technologies

We may use cookies to enable app and website functionality, analyze performance, and enhance user experience. You may disable cookies, but some features may not function correctly.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the app and website.

15. Contact Details

ServSmart Translation Services L.L.C
P.O. Box: 32048
Doha, Qatar
Email: support@servsmart-qa.com